After Sales Service - London Town Hotels
We are committed to provide excellent service even after you have made a booking!
How do I make changes to my booking? (dates, names, hotels)
To make changes to your existing reservation, please call our Central Reservations Office and our reservation agents will be happy to help you. Please note that any amendment made less than 24 hours prior to arrival which involves a reduction in the number of rooms will incur a charge in line with our cancellation Policy.
What is the cancellation policy on my booking?
Should you need to cancel your booking you can do so without penalty up to 24 hours prior to arrival by contacting our Central Reservations Office. A cancellation less than 24 hours prior to arrival or a no show will incur a charge equivalent to one night's stay.
Who can I contact for help with my booking?
If you need to talk to someone concerning your booking or just need help, you can call our Central Reservation Office on phone : +44 (0) 207 835 2000. Email requests for assistance should be addressed to reservations@lth-hotels.com. Replies may take up to 24 hours if submitted outside normal business hours.
Where is your grievance cell?
London Town Hotels aims to provide the best service possible and will work on behalf of our clients to rectify any difficulties relating to your hotel reservation. In the event of any disappointment, please talk immediately to your Receptionist, who will do his or her best to resolve the problem for you. Any grievance should be notified to us in writing together with supporting documentation to our Central Reservations office within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.
Do you have any hotel brochures?
We have pdf brochures and fact sheets are available on our websites for all our hotels. You can down load these from links given below.
Mercure London Paddington Hotel
Quality Crown Hotel Hyde Park
Mercure London Kensington Hotel
What are the directions to the hotel?
The location and directions information for your hotel is given on the hotel information pages of the websites. This will help you identify the distances from the hotel to certain landmarks or airports. Details are also included on the fact sheets for Quality Crown Hotels, which you can download or print.
If you do not find answers to your questions or have suggestions, please view our Contact Us page for information on how to contact us by email, telephone or fax.
How do I make changes to my booking? (dates, names, hotels)
To make changes to your existing reservation, please call our Central Reservations Office and our reservation agents will be happy to help you. Please note that any amendment made less than 24 hours prior to arrival which involves a reduction in the number of rooms will incur a charge in line with our cancellation Policy.
What is the cancellation policy on my booking?
Should you need to cancel your booking you can do so without penalty up to 24 hours prior to arrival by contacting our Central Reservations Office. A cancellation less than 24 hours prior to arrival or a no show will incur a charge equivalent to one night's stay.
Who can I contact for help with my booking?
If you need to talk to someone concerning your booking or just need help, you can call our Central Reservation Office on phone : +44 (0) 207 835 2000. Email requests for assistance should be addressed to reservations@lth-hotels.com. Replies may take up to 24 hours if submitted outside normal business hours.
Where is your grievance cell?
London Town Hotels aims to provide the best service possible and will work on behalf of our clients to rectify any difficulties relating to your hotel reservation. In the event of any disappointment, please talk immediately to your Receptionist, who will do his or her best to resolve the problem for you. Any grievance should be notified to us in writing together with supporting documentation to our Central Reservations office within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.
Do you have any hotel brochures?
We have pdf brochures and fact sheets are available on our websites for all our hotels. You can down load these from links given below.
Mercure London Paddington Hotel
Quality Crown Hotel Hyde Park
Mercure London Kensington Hotel
What are the directions to the hotel?
The location and directions information for your hotel is given on the hotel information pages of the websites. This will help you identify the distances from the hotel to certain landmarks or airports. Details are also included on the fact sheets for Quality Crown Hotels, which you can download or print.
If you do not find answers to your questions or have suggestions, please view our Contact Us page for information on how to contact us by email, telephone or fax.
The UK Wedding Show '12
